At f32com, the privacy and security of your personal data are fundamental priorities. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and what rights you hold as a data subject.
Effective Date: 1 January 2026All data transmitted between your device and the f32com Platform is protected by 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
f32com collects only the personal data strictly necessary to operate the Platform, verify your identity, process payments, and fulfill our legal obligations. We do not collect data speculatively or in excess of what is required.
f32com does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes described in this Privacy Policy.
You retain the right to access, correct, export, and request deletion of your personal data at any time. f32com will respond to verified data subject requests within 30 calendar days of receipt.
f32com uses cookies strictly for session management, platform functionality, and aggregate analytics. We do not deploy third-party advertising cookies or cross-site tracking technologies on any page of the Platform.
Personal data is stored on secured servers with restricted access controls, regular security audits, and breach response protocols. Payment data processed through local banks such as BCA, BRI, and BNI is handled via their own regulated secure infrastructure.
Summary: f32com collects only the data needed to run the Platform safely and fairly. We do not sell your data. You can request access to, correction of, or deletion of your data at any time. If you have questions, contact us at [email protected].
f32com ("we", "us", "our") operates the online gaming platform accessible at https://f32com.cam (the "Platform"). We are committed to protecting the privacy of every individual who visits, registers on, or interacts with the Platform. This Privacy Policy sets out, in clear and transparent language, the categories of personal data we collect, the purposes for which we process it, the legal bases upon which that processing rests, and the rights available to you as a data subject.
This Privacy Policy applies to all users of the Platform, including visitors who browse without registering, registered account holders, and players who actively use our gaming services. By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, you should discontinue use of the Platform immediately.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which address related aspects of your relationship with f32com.
f32com collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number (KTP), passport number | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Deposits, withdrawals, KYC |
| Technical Data | IP address, browser type and version, device type and operating system, session timestamps, referring URL | All Platform visits |
| Gameplay Data | Bets placed, games accessed, wager amounts, win/loss records, session duration | Active gameplay sessions |
| Communications Data | Live chat transcripts, support email exchanges, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out periods, problem gambling indicators | Responsible Gaming tool usage |
Data Minimization Commitment: f32com does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where a government-issued identity document submitted during KYC incidentally contains such information. In those cases, such data is not extracted, stored separately, or used for any processing purpose beyond identity verification.
f32com collects Personal Data through the following channels:
You provide data directly when you register an Account, complete the KYC verification process, make a deposit or withdrawal request, contact customer support, or respond to a voluntary survey or feedback request. This is the primary source of identity and contact data held by f32com.
When you access the Platform, our servers automatically log technical data including your IP address, browser information, device type, and session activity. This data is collected via server logs and first-party cookies as described in Section 10. Automated collection is inherent to the operation of any online platform and does not require any deliberate action on your part.
When you conduct a financial transaction via a local bank transfer (BCA, BRI, BNI, Mandiri) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), the relevant payment provider transmits a transaction reference, amount, and account identifier to f32com to confirm the transaction. f32com does not receive or store your full bank account password or e-wallet PIN.
Where f32com uses a third-party KYC service provider to assist in verifying your identity documents, that provider may share the result of the verification check (confirmed/not confirmed) along with certain extracted data points (name, date of birth, document number) with f32com. The full document image is handled by the KYC provider in accordance with their own privacy practices, which f32com contractually requires to meet equivalent standards to those set out in this Policy.
f32com processes your Personal Data for the following specific purposes:
Opting Out of Marketing: You may withdraw consent to receive promotional communications at any time by contacting our support team at [email protected]. Withdrawal of consent does not affect transactional messages, which are necessary for the operation of your account.
f32com processes your Personal Data on one or more of the following legal bases:
f32com shares Personal Data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (handling transactions via BCA, BRI, BNI, Mandiri, and e-wallets), KYC verification providers, cloud hosting infrastructure providers, and customer support software vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to f32com.
Where you play games provided by licensed third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, limited technical data (session tokens, game results) may be exchanged with those studios for the purpose of delivering the game experience and ensuring result integrity. These studios do not receive your full identity or financial data.
f32com may disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of f32com, its users, or the public. We will notify you of any such disclosure where permitted by law to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of f32com's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity before the transfer is completed.
f32com does not sell, rent, lease, or otherwise make your Personal Data available to third-party advertisers, data brokers, or marketing platforms. We do not share your data with unaffiliated third parties for their own commercial purposes under any circumstances.
f32com retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal obligation, fraud prevention |
| Financial & Transaction Data | 7 years from transaction date | AML compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory and legal compliance |
| Gameplay Data | 3 years from last gameplay session | Responsible gaming monitoring, dispute resolution |
| Customer Support Records | 3 years from interaction date | Quality assurance, dispute resolution |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for communications |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.
f32com implements a comprehensive suite of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or destruction. These measures include:
Your Responsibility: While f32com takes extensive measures to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
f32com uses the following categories of cookies on the Platform:
f32com does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any technology designed to build a behavioral profile of you for advertising purposes on external platforms.
You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features, including logging in and maintaining a session. Analytics and functional cookies can be disabled without preventing basic Platform use.
As a data subject, you hold the following rights with respect to your Personal Data held by f32com. You may exercise any of these rights by contacting our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 calendar days.
Request a copy of the Personal Data f32com holds about you and information about how it is used.
Request correction of any inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that f32com restrict processing of your data while a complaint or accuracy query is being resolved.
Request a structured, machine-readable export of Personal Data you have provided to f32com directly.
Object to processing based on legitimate interests, including any profiling conducted for responsible gaming monitoring purposes.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without penalty.
Request human review of any decision made solely by automated means that significantly affects you, such as account suspension triggered by fraud-detection systems.
f32com will not discriminate against you for exercising any of the rights listed above. Exercising your rights will not result in reduced service quality, higher fees, or any other adverse treatment.
The f32com Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from persons under the age of 21. If you are a parent or guardian and believe that a minor has registered an Account or submitted Personal Data on the Platform without your consent, please contact us immediately at [email protected] (plain text — not a clickable link). Upon receiving a verified report, f32com will promptly close the minor's account and delete all associated Personal Data.
f32com employs KYC age verification procedures to enforce this restriction at the point of first withdrawal. We encourage parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms.
f32com operates as an international platform. As a consequence, your Personal Data may be transferred to and processed in countries other than Indonesia. Where such transfers occur, f32com takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy. These safeguards may include standard contractual clauses, data processing agreements with equivalent privacy obligations, or transfers to recipients in countries that provide an adequate level of data protection as determined by internationally recognized standards.
Your use of the Platform constitutes your acknowledgment that your Personal Data may be transferred internationally as described in this section, subject always to the protections and your rights set out in this Policy.
f32com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered users via email to the address on file and display a prominent notice on the Platform, including the revised effective date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how f32com protects your data. Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to a material update, you should close your account before the revised policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way f32com handles your Personal Data, please contact our privacy team using the details below:
When submitting a data subject rights request, please provide sufficient information to allow us to verify your identity and locate your account. This typically includes your registered email address and full name. f32com will not process data subject requests where we cannot reasonably verify the identity of the requester, as doing so could expose your data to unauthorized third parties.
Our Commitment: f32com is committed to handling all privacy inquiries with transparency, professionalism, and genuine respect for your rights. We view responsible data stewardship as inseparable from our broader commitment to being a trustworthy platform for Indonesian players across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond.
Our support team is available 24/7 to address any privacy concern. You can also explore our Terms & Conditions, Responsible Gaming guidelines, or browse our FAQ for quick answers.
Your data is protected by 256-bit SSL encryption. Adults only (21+).